NY Office - 516-352-7000

NJ Office - 973-257-5558

fna@fnainsurance.com
HorizonBlue-Logo-Updated-Jan15 2013

December 15, 2016
Applies to: Consumer market - ALERT: Technical Issue Impacting Consumer Enrollments via Broker Online Services
Horizon Blue Cross Blue Shield of New Jersey is aware of a technical issue that is affecting brokers attempting to enroll consumers through Horizon BCBSNJ’s Broker Online Services. Once a consumer’s information is entered (whether for a new sale or a conversion), brokers attempting to enter subsequent consumer enrollment information are being presented with the initial enrollment screen prepopulated with the previous enrollee’s information, rather than a blank online form in which to enter the next enrollee’s information.

Below is Horizon Blue Cross Blue Shield of New Jersey's Brief Notes dated December 15, 2016. This Brief Notes alerts the broker community to an issue currently affecting consumer enrollments through our Broker Online Services portal. Please review.